EDUCATION
Ph.D. Candidate, Information Science and Technology (Anticipated completion: July 2012)
Syracuse University, Syracuse, NY USA
- Dissertation: Social Networking Technologies and Informal Knowledge Sharing within and across Organizations (Proposal defended Jan 2011)
- Committee: Steve Sawyer (Advisor), Kevin Crowston, Carsten Østerlund, Ines Mergel.
Doctoral Studies, Information Sciences and Technology (2007-2008)
Pennsylvania State University, State College, PA USA
MSc in Analysis, Design, and Management of Information Systems: (2005-2006)
The London School of Economics and Political Science (LSE), London, UK
Earned a mark of Distinction (First) for both exams and the master's dissertation, (Awarded to the top 8% of class)
BSc in Public Administration: (2000-2005)
Shahid Beheshti University, Tehran, Iran, GPA: 17.94 on a 20 scale
WORK EXPERIENCE
2011 – Present Research Assistant, Social Networking Technologies and Informal
Knowledge Sharing in Organizations
PI: Dr. Steve Sawyer, Syracuse University
2009 – 2010 Research Assistant, The Informal Network of Collaboration
Between SU and JPMorgan Chase
PI: Dr. Steve Sawyer, Syracuse University
2008 – 2010 Research Assistant, The Innovation Journey of Surface Computing
PI: Dr. Steve Sawyer, Pennsylvania State University and Syracuse University
2001—2002 Web Developer, Afranet Co. (afranet.com),
- Designed an Office Automation System (Modir Yar) leading to remarkable reduction in paper work.
- Implemented Web-based library system for software testing standards
- Designed or programmed several web sites such as: D8net.com, Tehranmetro.com, Iranair.com, Agri-trilateral.org/mfa, Isiran.com, Nmir.com, Modiryar.afranet.com.
PUBLICATIONS
Refereed Journal Publications
Ngamassi, L., Hills, M., Jarrahi, M & Du, H, "On-line Course Registration Systems Usability: A Case Study of the e-Lion Course Registration System at The Pennsylvania State University," International Journal of Information Systems and Social Change (IJISC). Forthcoming.
Jarrahi, M. (2010) "A Structurational Analysis of How Course Management Systems Are Used in Practice," Journal of Behavior and Information Technology, Volume 29, Issue 3 May 2010 , pages 257 – 275 - Available online at: http://www.informaworld.com/smpp/content~content=a908500221~db=all~jumptype=rss
Refereed Conference Proceedings
Mergel, I. Mugar, G, Jarrahi, M. (2012), "Forming and Norming: Social Media Adoption in The Corporate Sector," 2012 I-Conference, 7-10 February, Toronto, Canada.
Jarrahi, M. and Sawyer, S. (2010), "Informal Networks of Innovation," Annual Meeting of the Academy of Management, August 6-10 Montréal, Canada.
Jarrahi, M. and Sawyer, S. (2009) "Contextuality and Information Systems: How Can the Interplay Between Paradigms Help?" 2009 I-Conference, 9-12 February, Raleigh, NC. Available online at: http://www.ischools.org/oc/conference09/.
Refereed Conference Presentations
Jarrahi, M. and Sawyer, S. (2012) "Social Networking Technologies and Organizational Knowledge Sharing as a Sociotechnical Ecology," 2012 ACM Conference on Computer Supported Cooperative Work (CSCW), Seattle, WA, 11-15 February 2012.
Jarrahi, M. (2011) "Social Networking, Social Network Technologies, and the Enterprise," 2011 I-Conference, 8-11 February, (Poster), Seattle, WA.
Karunakaran, A. Jarrahi, M, Ayoub, P & Østerlund, C. (2011) "When Matter matters – Approaches for Studying Materiality in Context," 2011 I-Conference, 8-11 February, (Fishbowl), Seattle, WA.
Jarrahi M, Sawyer, S. (2010) "Social Networking Technologies and Informal Knowledge Sharing in Organizations," Organizations and Society in Information Systems (OASIS) Workshop, 12 Dec, Saint Louis, MO, Available online at: http://sprouts.aisnet.org/10-87/
Jarrahi, M. (2010) "A Socio-Technical Analysis of the Interplay between Inter-Organizational Information Technologies and the Network Forms of Inter-Organizational Governance," 2010 I-Conference, 3-6 February, (Poster) University of Illinois, Urbana-Champaign, IL. Available online at: http://www.ischools.org/iConference10/2010index/
Sawyer, S and Jarrahi, M. (2009) "Informal Networks of Innovation: Stability in 'Smallish' Worlds, the Presence of Actants, and Institutions in the Background," Workshop on Information in Networks, Stern School of Business, New York University, 25-26 September, New York, NY, Available online at: http://www.winworkshop.net/index.php.
Hills, M. Tchouakeu, L. Jarrahi, M. and Du, H. "On-line Course Registration Systems Usability: A Case Study of the e-Lion Course Registration System," The Pennsylvania State University, Feb 2009, 2008 IST Graduate Symposium, February 2008, Penn State, State College, PA. Available online at: http://gradsymp.ist.psu.edu/2009/files/FullProceeding.pdf
Sawyer, S. and Jarrahi, M. (2008) "Innovation work: Observations from a Case Study of Microsoft's Surface Computing Project," IFIP 9.1 Workshop on Changing Work, Changing Technology, 8 November, 2008, San Diego, CA. Available online at: https://usffiles.usfca.edu/FacStaff/jpallen/www/ifipwg91/SawyerJarrahi08.pdf
Jarrahi, M. (2006) "The one-stop shop concept as a way of increasing citizens satisfaction, the case of the Inland Authority of Singapore," the IADIS International Conference on WWW/Internet, Murcia, Spain, 3-7 October.
Jarrahi, M. (2006) "Conceptualizing the Role of Technology in Customer Relationships Management (CRM)," International Conference on Business and Information, Singapore, 12-14 July.
Jarrahi, M. (2004) "ECRM Implementation and Development Strategies," the 1st International Conference on Information and Communication Technology, Management Secretariat, Tehran University, December.
Reports To Sponsors
Sawyer, S., Jarrahi, M., Gupta, C, Pandit, H.D., (2010) JPMC/SU Informal Networks of Sharing Project Report, Syracuse University, 10 May, (for JP Morgan Chase, New York, NY).
Work In Progress
Jarrahi M, Sawyer, S. (under review) "Organizational Implications of Social Networking Technologies, a Social Capital Perspective," Under review at The Information Society.
Jarrahi M, Sawyer, S. "Organizing For Innovation: Invisible College and Transient Institutions," in preparation for Administrative Science Quarterly.
Crowston K, Jarrahi, M, Katzy, B. "Digital Natives, and New Challenges for the Management of Information Infrastructure in Organizations," in preparation for MIT Sloan Management Review.
Book Review
Social Software in Libraries: Building Collaboration, Communication and Community Online, Meredith G. Farkas. Information Today, Inc., Medford New Jersey (2007), In Information Processing and Management, January, 2009. Available online at: http://dx.doi.org/10.1016/j.ipm.2009.01.005
TEACHING EXPERIENCE
Instructor
- Spring 2011: IST335 - Introduction to Information-Based Organization:
Led a section of a required course for sophomores focused on the structure and behavior of organizations and workers.
Teaching Practicum
- Spring 2008: IST 990 - Information System Theories
Worked with Dr. Steve Sawyer to develop a seven-week doctoral seminar showcasing the intellectual overlaps among information science, information systems, and science and technology studies.
- Fall and Spring 2008: IST400 - IT-Enabled Innovation and Change Within a Global Enterprise
Worked with Dr. Carsten Østerlund and Prof. Robert Benjamin on service learning course as part of the Syracuse University/JP Morgan Chase partnership.
Teaching Assistant
- Fall 2007: IST 110: Introduction to Information, People and Technology:
Teaching Assistant to Dr Gerry Santoro, Penn State University.
DOCTORAL CONSORTIA, COLLOQUIA AND SYMPOSIA
Doctoral Colloquium, 2012 ACM Conference on Computer Supported Cooperative Work (CSCW), Seattle, WA, 11-15 February 2012.
Doctoral Consortium, International Conference on Information Systems (ICIS). Shanghai, China, 30 November – 3 December, 2011.
Doctoral Symposium, 7th International Symposium on Wikis and Open Collaboration (WikiSym), Mountain View, CA, 2-6 October 2011.
Doctoral Consortium, Organizational Communication and Information Systems Division (OCIS), Academy of Management. Montréal, Canada, 6–7 August, 2010.
PROFESSIONAL ASSOCIATIONS & AWARDS
Recipient of Jeffery Katzer Doctoral Fellowship, Syracuse iSchool (2009-2010)
Academy of Management (2010-present)
Association for Information Systems (2010-present)
Student Fellow, Center for Social Informatics, Indiana University (2009-present)
REVIEWING
Journal of Information Technology(2008, 2010 & 2011)
2012 Hawaii International Conference on System Sciences 45 (HICSS)
2011 International Conference on Information Systems (ICIS)
2011 iConference, the University of Washington- Seattle
2009 iConference, the University of North Carolina- Chapel Hill
16th European Conference on Information Systems (June 2008)
LANGUAGE SKILLS
English: Fluent
Persian (Farsi): Native